Privacy Policy

BioGaia Malaysia is responsible for the processing of your personal data and is committed to protecting and respecting your privacy. All personal data is processed in accordance with the General Data Protection Regulation 2016/679 (“GDPR”).

What data we collect and how we collect the data

The majority of information we collect, we collect directly from you when you communicate with us via email, phone or other channels and make purchases from our website. The personal data we may collect is your name, title, e-mail address, postal address, telephone number and country.

How we use your personal data and legal basis

BioGaia Malaysia / Pharma Ace Sdn Bhd will use the personal data:

  • to be able to sell and deliver the requested products to you. The legal basis for this processing is the performance of the contract between you and us or taking steps at your request to enter into such a contract.
  • to provide you with the information and services that you request from us, e.g. newsletters, press releases or other material; The legal basis for this processing is our legitimate interests in communication with you and to provide the services you have requested from us.
  • to administer your account; The legal basis for this processing is our legitimate interests to provide the services you have requested from us.
  • to comply with legal and regulatory requirements. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Transfer of personal data

We may disclose your personal data to any member of our group of companies (our subsidiaries) as reasonably necessary for the purposes and on the legal basis set out above. We will not pass any of your personal data to any other third party without your written consent except to our third party service suppliers that support our IT-systems (relating hosting servers and newsletter distribution) or when we are required to do so by law.

Payment of your orders is made securely via ­­­—- in accordance with the —- Privacy Policy.

Security measures

All information you provide to us is stored on our secure servers or on secure services controlled by third parties on our behalf. Where you have chosen a password, which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How long we keep your data

The information will be stored as long as you wish to receive communications from us as stated above or as long as needed for us to investigate, feedback or to take further actions enabling us to process the matter you have contacted us about. You can at any time unsubscribe from our subscriptions (e.g. newsletters).

Information stored related to the purchase of goods by you is stored as long as such information is needed to fulfil the purchase order and for a period of two years thereafter to be able to handle any complaints regarding delivered products.

Your rights

You have the right to request access or deletion to the personal data that we hold about you. You are also entitled to have incorrect personal data about you corrected. You can also object to certain personal data about you are being processed and request that the processing of your personal data shall be limited. If you wish to do so, please email your request to [email protected]. Please note that the limitation or deletion of your personal data may mean we will be unable to provide the communications and invitations described above.

Under certain circumstances, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format and have the data transferred to another party responsible for data processing.

You must provide us with accurate information. If any of your details change, please inform us and we will update your personal data in line with our obligations under the relevant laws.


We may update this policy from time to time by publishing the new version on our website and we will notify you of any changes if we are required to do so.

Cookies and social media

BioGaia’s website use cookies for statistical purposes and for improving your experience of the website.

We use Google Analytics to analyze the use of BioGaia’s website. Google Analytics gather anonymous information about number of users, visited pages and information about traffic sources. This information is used to improve the website and its content. Google’s privacy policy is available at:

Most web browsers allow you to refuse to accept cookies and to delete cookies. However, the website’s functionality may be lost if you disable all cookies. For further up-to-date information about cookies and how to block and delete cookies please visit

The cookies BioGaia’s website use does not contain any information that personally identifies a user and any personal information you voluntarily give us will not be linked to the information stored and obtained from cookies.

Depending on the choices you have made regarding your settings on various social media sites, certain personal data may be shared with BioGaia about your online activities and social media profiles. BioGaia is bound by privacy policies of these third parties. Please read the applicable privacy notices of such websites.