Shipping & Return
SHIPPING AND DELIVERY POLICY
How much is your delivery fees?
BioGaia provides FREE shipping to Peninsular Malaysia & East Malaysia (Sabah & Sarawak). Shipping fee calculation is as below:
- Flat Rate: RM17 for order one (1) quantity of product in a single receipt.
- Free Shipping: RM0 for order two (2) or more quantity of product in a single receipt.
When will I receive my purchase?
BioGaia aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 3 to 7 days depending on your location.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
Please do not hesitate to contact us for help via email at [email protected].
RETURN & REFUND POLICY
If you are not entirely satisfied with your purchase or received a defective product, we’re here to help. You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the invoice or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you’d like to return or exchange an item, we will do everything we can (within reason). Please send us an email in the following format:
Name:
Register email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost:
Please attach a copy of postage receipt/document and bank account details (full name/bank account number/which bank).
Once you have completed, please email it to us at [email protected]. If you have any difficulties or problems, please do not hesitate to contact us at (03) 7880 8481. Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.